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Frequently Asked Questions

Can I wear mascara with my false eyelashes?

You can use mascara to enhance the look of your false eyelashes. Make sure to apply the mascara and eyeliner only AFTER the false eyelashes are secure and the eyelash adhesive is completely dry. To apply, coat your falsies with only one layer of OIL FREE mascara. The mascara will act as a second-glue and reinforce the hold of your falsies to your real lashes.

Can I use a lash curler on my falsies?

Using an eyelash curler can create a more dramatic look. Be sure to curl your natural lashes first, before you apply the lashes. Be careful when using an eyelash curler. If you prefer to curl them after applying false lashes, make sure to curl the lashes gently when the adhesive is completely dry or else you might pull the false eyelashes out and ruin all your hard work. If your lashes are naturally curled, then I would leave your natural lashes alone.

How do I clean my strip lashes so that I can reuse them?

Strip eyelashes can be cleaned with any non-oily eye-makeup remover. You can pick off (pinch off) any remaining dried adhesive on the strip with your fingers or tweezers. Finish up the cleaning with a few strokes of Ardell Lash Comb through the lashes to remove any dry glue residual.

How do I remove strip eyelashes?

Cleaning up after removing the false eyelashes shouldn’t be too messy when applied correctly. I would start by changing the order you apply the lashes. You should apply the glue to the false lash strip first and lower the strip to your lash line. This way you can control the amount of glue you put on the strip. You can touch up the strip (make sure the adhesive does not touch the lashes) with additional glue if necessary. When the adhesive is dried, then apply liquid liner last. When you apply the lashes this way, when removing the strip at the end of the day, there shouldn’t be too much mess or dried adhesive on the strip. You can pick off (pinch off) any remaining dried adhesive on the strip with your finger. Finish up the cleaning with a few strokes of Ardell Lash Comb through the lashes to remove any dry glue residual.

What is the return and Exchange Policy?

No returns or exchange once an order has been placed and shipped out. Please cross check orders before placing them.

How Long does my order take to process?

Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.

Can I make changes to an order?

Once an order is placed we are no longer able to make any changes to the order. If you wish to make order changes please contact biellabeautyy@gmail.com to submit a cancellation. Once the order is canceled please place an order with the correct items.

Can I cancel my order?

If you wish to cancel your order please email biellabeautyy@gmail.com as soon as possible. We try our best to ship out orders and once an order is dispatched we cannot cancel the order. Order Cancellations will be considered but cannot be guaranteed. 

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